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Terms

Making A Purchase & Payment

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that all transactions will be carried out in (£) Sterling. Currency conversion should be used as a guide only. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

Postal Orders are only accepted for UK orders and should be made payable to 'Paradox' and sent to:

Paradox Direct
169 Old Christchurch Road
Bournemouth
BH1 1JU

Please write your order number on the back of the Postal Order.


Delivery

The goods will not be delivered until the customer's funds that have been paid to Paradox Direct have cleared in full.

All orders are dispatched in plain packaging.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Paradox Direct reserve the right to cancel your order.

Delivery Schedule

All orders placed before 4:30pm are dispatched the same day subject to product availability.

Compensation for lost packages is not always available. For more information please read the information on our Delivery Options page.

* Should the required item be unavailable for any reason, customers will be informed immediately and advised of alternative products.

*working days are defined as Monday to Friday (excluding Bank Holidays).


Tax Charges

All prices shown are inclusive of VAT.


Credit Card Security

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet. They are not held in clear text on any web site.


Privacy & Cookie Policy

Your privacy is assured. We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser, please check your browsers help files for how to do this. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Third party cookies are only used for statistical usage information, we do not use cookies for marketing purposes.

Data collected by this site is used to:

1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Issue a unique identifier (e.g. customer login)
4. Monitor customer account status beyond that required for individual purchases
5. Only disclose information to third-parties for goods delivery purposes

We do not send random marketing emails to personal email addresses (spam)
We only send emails to members of our Opt-in Mailing List or Account Holders.
Paradox conforms to the requirements of the Data Protection Act, 1998.

By continuing to use this site you consent to us storing cookies on your computer.


Returns Policy

In the unlikely event that the goods you receive from us are faulty or of the wrong specification, please notify us immediately and we will arrange a refund or exchange of goods. The refund will be carried out as soon as the goods have been recieved and checked.

In the case of a fault, some goods, like electronic scales, will be sent to the manufacturers for further testing.

Please note that you will have to ensure that there is sufficient insurance to cover any damage which may be sustained in transit as it will be customers responsibility until we receive the goods.


Website Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Paradox Direct owns the copyright in all materials on this site.

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Paradox Direct or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.


Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Paradox Direct or the property of their respective owners and is protected by copyright laws.

Paradox Direct maintains this site (the "Site") for your personal entertainment, information, education, and communication. Please feel free to browse the Site.

You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.

You may not, however, distribute, modify, transmit, reuse, re post, or use the content of the Site for public or commercial purposes, including the text and images without a written permission from Paradox Direct.


All trademarks that appear on this site are the property of their respective owners